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The
leadership category examines an organization's leadership
system and senior leaders' personal leadership. Leadership
system refers to how leadership is exercised, including structures
and mechanisms for decision making, selecting and developing
leaders and managers, and reinforcing values, practices, and
behaviors.
An
effective leadership system creates clear values, sets high
expectations, builds loyalties and teamwork based upon a shared
vision, encourages and supports initiative and risk taking,
subordinates organization to purpose and function, and avoids
chains of command that require long decision paths.
An
organization's senior leaders are the head of the organization
and those who report directly to him or her. The first Baldrige
category asks how senior leaders set, communicate, and deploy
organizational values, performance expectations, and a focus
on creating and balancing value for customers and other stakeholders.
The criteria ask how senior leaders promote empowerment and
innovation and support organizational and employee learning, which is a Baldrige core value..
The
first Item in this category also examines senior leaders'
performance review process.
The
second Item in the category examines how the organization
addresses its responsibilities to the public and how it supports
its key communities. Public responsibility and citizenship is one of the core values of the Baldrige management model,
as is visionary leadership.
Proceed
to another Baldrige category: Strategic Planning; Customer and Market Focus; Information and Analysis; Human Resource Focus; Process Management; Business Results.
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wednet@baldrigeindo.com
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