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The
second Baldrige category examines how an organization sets
strategic directions, how it develops the critical strategies
and action plans that support its directions, how it deploys
the plans throughout the organization, and how it tracks performance
to plan.
Many
organizations use the planning process as a tool for aligning
the activities of divisions, departments, functions, teams,
work groups, and individuals with overall organizational strategies,
goals, and plans. Such alignment often provides a powerful
competitive advantage.
The
planning process must also reflect a focus on the future, which is a Baldrige core value. As the criteria note, "pursuit
of sustainable growth and market leadership requires a strong
future orientation and a willingness to make long-term commitments
to key stakeholders." Planning needs to anticipate many changes,
which means it must have a variety of inputs to the process
including data and information on customer requirements and
expectations, market changes and risks, supplier quality and
capabilities, technological developments, competitive developments,
and the organization's capabilities.
The
complete 2003 Baldrige criteria for Business, Education and
Helath Care are provided for free download.
Proceed
to another Baldrige category: Leadership; Customer and Market Focus; Information and Analysis; Human Resource Focus; Process Management; Business Results.
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wednet@baldrigeindo.com
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