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The
fifth Baldrige category examines how an organization enables
employees to develop and utilize their full potential and
how it builds and maintains a work environment and climate
conducive to performance excellence, full participation, and
personal and organizational growth.
For
lack of a better term, the category focuses on empowerment
and the many elements that support it: work design that encourages
involvement, initiative, and responsibility; recognition and
rewards that reinforce the organization's objectives; education,
training, and development; a safe and healthful work environment;
and processes for measuring and improving employee satisfaction.
As
the criteria booklet states in the description of the core
value of valuing employees and partners, "an organization's success depends increasingly on the
knowledge, skills, innovative creativity, and motivation of
employees and partners." Rosabeth Moss Kanter, in her book
World Class, asserts that a company must be fast,
flexible, flat, and focused to compete in a global economy.
You cannot achieve these "4 F's" without empowering your people.
The
complete 2003 Baldrige criteria for Business, Education and
Helath Care are provided for free download.
Proceed
to another Baldrige category: Leadership; Strategic Planning; Customer and Market Focus; Information and Analysis; Process Management; Business Results.
wednet@baldrigeindo.com
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