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2007 Kriteria untuk Keunggulan Kinerja

5. Fokus Tenaga kerja (85 pts)

5.1 Sistem Kerja: Bagaimana anda memampukan karyawan untuk menyelesaikan pekerjaan organisasi anda(35 pts)

  Proses 

     Jelaskan bagaimana pekerjaan dan tugas-tugas organisasi anda memungkinkan karyawan dan organisasi untuk mencapai kinerja tinggi. Jelaskan bagaimana kompensasi, jenjang karir, dan praktek kerja terkait lainnya memungkinkan karyawan dan organisasi mencapai kinerja tinggi.

Dalam respon anda sertakan jawaban atas pertanyaan-pertanyaan berikut:

 a. Organisasi dan Pengelolaan Pekerjaan

1)     Bagaimana anda mengorganisasikan dan mengelola pekerjaan dan tugas-tugas, termasuk keahlian-keahlian, untuk mendorong kerjasama, inisiatif, pemberdayaan, inovasi, dan budaya organisasi anda?  Bagaimana anda mengorganisasikan dan mengelola pekerjaan dan tugas-tugas, termasuk keahlian-keahlian, untuk mencapai kelincahan menjaga kesesuaian dengan kebutuhan-kebutuhan bisnis dan untuk mencapai rencana-rencana kerja anda?

2)     Bagaimana sistem kerja anda menggarisbawahi pendapat yang berbeda, budaya, dan pemikiran para karyawan dan komunitas`anda dimana anda berinteraksi ( perekrutan karyawan  dan komunitas pelanggan anda)

3)     Bagaimana anda mendapatkan komunikasi yang efektif dan berbagi keterampilan keseluruh unit kerja, tugas-tugas dan lokasi?

 b. Sistem Pengelolaan Kinerja Karyawan

Bagaimana sistem pengelolaan kinerja karyawan anda, termasuk umpan balik   kepada karyawan, mendukung kerja kinerja tinggi dan berkontribusi kepada pencapaian rencana-rencana kerja? Bagaimana system pengelolaan kinerja karyawan anda mendukung fokus pada pelanggan dan bisnis? Bagaimana kompensasi, penghargaan, dan imbalan serta praktek insentif mendukung kerja berkinerja tinggi dan fokus pada pelanggan dan bisnis?

 c. Penerimaan Karyawan dan Jenjang Karir

1)     Bagaimana anda mengidentifikasikan karakteristik dan keterampilan yang diperlukan oleh karyawan potensial?

2)    Bagaimana anda merekrut, mengangkat dan mempertahankan karyawan baru? Bagaimana anda memastikan bahwa karyawan mewakili berbagai macam ide, budaya dan pola pikir dari komunitas pengangkatan kryawan anda?

3)     Bagaimana anda mencapai perencanaan suksesi efektif untuk posisi pimpinan dan pengelolaan termasuk para pimpinan senior? Bagaimana anda mengelola secara efektif jenjang karir untuk seluruh karyawan diseluruh organisasi anda?

 

HyperLinked Kriteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.0 - P.1 - P.2

2007 Baldrige Criteria

     5. Human Resource Focus (85 pts)

                The Human Resource Focus Category examines HOW your organization’s WORK SYSTEMS and your EMPLOYEE LEARNING and motivation enable EMPLOYEES to develop and utilize their full potential in ALIGNMENT with your organization’s overall objectives, strategy, and ACTION PLANS. Also examined are your organization’s efforts to build and maintain a work environment and EMPLOYEE support climate conducive to PERFORMANCE EXCELLENCE and to personal and organizational growth.

5.1 Work Systems: How do you enable employees to accomplish the work of your organization? (35 pts.)   

  Process 

Describe HOW your organization’s work and jobs enable employees and the organization to achieve HIGH PERFORMANCE.

Describe HOW compensation, career progression, and related workforce practices enable employees and the organization to achieve HIGH PERFORMANCE.

Within your response, include answers to the following questions:

a. Organization and Management of Work

(1) HOW do you organize and manage work and jobs, including skills, to promote cooperation, initiative, EMPOWERMENT, INNOVATION, and your organizational culture?

HOW do you organize and manage work and jobs, including skills, to achieve the agility to keep current with business needs and to achieve your ACTION PLANS?

(2) HOW do your WORK SYSTEMS capitalize on the diverse ideas, cultures, and thinking of your employees and the communities with which you interact (your employee hiring and your CUSTOMER communities)?

(3) HOW do you achieve EFFECTIVE communication and skill sharing across work units, jobs, and locations?

b. Employee Performance Management System

HOW does your employee PERFORMANCE management SYSTEM, including feedback to employees, support HIGH-PERFORMANCE WORK and contribute to the achievement of your ACTION PLANS?

HOW does your employee PERFORMANCE management SYSTEM support a CUSTOMER and business focus?

HOW do your compensation, recognition, and related reward and incentive practices reinforce HIGH PERFORMANCE WORK and a CUSTOMER and business focus?

c. Hiring and Career Progression

(1) HOW do you identify characteristics and skills needed by potential employees?

(2) HOW do you recruit, hire, and retain new employees?

HOW do you ensure that the employees represent the diverse ideas, cultures, and thinking of your employee hiring community?

(3) HOW do you accomplish EFFECTIVE succession planning for leadership and management positions?

HOW do you manage EFFECTIVE career progression for all employees throughout the organization?

Notes:

N1. “Employees” refers to your organization’s permanent, temporary, and part-time personnel, as well as any contract employees supervised by your organization. Employees include team leaders, supervisors, and managers at all LEVELS. Contract employees supervised by a contractor should be addressed in Category 6. For nonprofit organizations that also rely on volunteers, “employees” also refers to these volunteers.

N2. “Your organization’s work” refers to HOW your employees are organized or organize themselves in formal and informal, temporary, or longer-term units. This might include work teams, PROCESS teams, project teams, CUSTOMER action teams, problem-solving teams, centers of excellence, functional units, remote workers (e.g., at home), cross-functional teams, and departments—self-managed or managed by supervisors. “Jobs” refers to responsibilities, authorities, and tasks of individuals. In some WORK SYSTEMS, jobs might be shared by a team.

N3. Compensation, recognition, and related reward and incentive practices (5.1b) include promotions and bonuses that might be based on PERFORMANCE, skills acquired, and other factors. Recognition includes monetary and non-monetary, formal and informal, and individual and group mechanisms. In some governmental organizations, compensation systems are set by law or regulation. Since recognition can include monetary and non  monetary, formal and informal, and individual and group mechanisms, reward and recognition systems still permit flexibility.

For additional description of this Item, see 5.1 Work Systems Item Description.

2006 Baldrige English version format on this site is provided by Paul Steel: www.baldrige21.com; tqi@msn.com

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