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ISO 9000 - 2000

The ISO 9000-2000 family of standards form a coherent set of quality management system standards facilitating mutual understanding in national and international trade.

A quality management systems approach

Overview
The International Organization for Standardization (ISO) has the mission of promoting the development of standardization and related world activities to facilitate the international exchange of goods and services. ISO is comprised of 91 member countries. The American National Standards Institute (ANSI) is the member body representing the United States. There are approximately 180 Technical Committees within ISO on a wide range of subjects. Technical Committee 176 was formed in 1979 to harmonize international activity in quality management and quality assurance standards. The ISO 9000-2000 series of standards is a result of this committee. The "2000" identifies the set of standards officially adopted in the year 2000. For more information on the background of the ISO 9000-2000 standards and to purchase your copy please visit the American Society for Quality's website.

The ISO standards provide a framework for fundamental quality management. The standards were developed to effectively document the quality system elements to be implemented in order to maintain an efficient quality system within organizations. Most organizations have obtained registration from an accredited independent third party registering body that certifies the organization complies with the standards. Most organizations obtain registration to ISO 9001. All organizations should be capable of being registered regardless of their decision to actually be registered. The ISO standards describe in many cases the minimal set of processes necessary for delivering quality products and services to customers. You will not win the Baldrige award by simply being registered, but if you are not registered or capable of being registered there is probably no hope that your organization will even get close to winning the Baldrige award.

ISO 9001-2000 has eight sections that auditors use to assess an organization's quality management system. Sections 4 through 8 compose the "Requirements" portion of the standard.

1. Introduction
   
2. Scope
   
3. Terms and definitions
   
4. Quality management system
   
5. Management responsibility
   
6. Resource management
   
7. Product realization
   
8. Measurement, analysis and improvement