Measurement, Analysis and Knowledge Management

Develop an effective performance measurement system aligned with your organization’s vision and goals and able to provide actionable data and analysis

A study of applications for the Baldrige Award for the past decade has indicated that the weakest area in most management systems is management by fact. Even good organizations often rely on assumptions, leaps of abstraction, and questionable data to make decisions. The emergence of the Balanced Scorecard has helped many companies identify key performance indicators, but the implementation of the scorecards and analysis of their measures remains questionable. Lacking a solid factual base, organizations suffer the consequences of poor choices without knowing how to fix the underlying causes of their bad decisions.

This workshop will help you create a powerful performance measurement system that you can use to make informed decisions. Through proven tools and techniques and the best practices of world-class companies, it will show you how an effective performance measurement system can improve performance by:

• Identifying leading, lagging, in-process, and end-of-process measures
• Developing your own Balanced Scorecard
• Selecting and using comparative data
• Communicating performance on key measures to those who can use the information to improve
• Understanding the cause-and-effect relationships of key measures
• Analyzing data to understand variation and avoid tinkering
• Aligning measures and analysis with goals and strategies

In addition, this workshop will guide you through the process of conducting an organizational assessment, providing a 10-step process you can use to gain a clear and comprehensive picture of your organization’s strengths and areas to improve.

Participants are encouraged to bring their organizations’ measurement systems, scorecards, key measures with trends, and related measurement and analysis information to the workshop for evaluation and discussion. At the conclusion of the workshop you will be prepared to implement an effective performance measurement system for your work unit and organization

Measurement, Analysis and Knowledge Management Course Outline

The Pursuit of Management by Fact

• Assumptions, Leaps of Abstraction, and Data-Poor Organizations
• 8 Obstacles to an Effective Performance Measurement System
• Information and Analysis: The Brain Center of an Effective Management System
• Mission Control, Quality Reports, and other Best Practices
• The Benefits of Management by Fact

Creating an Effective Performance Measurement System

• Leading, Lagging, In-Process, End-of-Process, and Other Critical Measurements
• 5 Steps to an Effective Performance Measurement System
• Developing Your Own Balanced Scorecard
• Selecting and Using Comparative Data
• The Missing Link: Getting Information and Data to Those Who Need It
• The Measurement Systems of World-Class Companies

Analyzing Information to Improve Performance

• Understanding the Cause-and-Effect Relationships of Key Measures
• Analyzing Data to Understand Variation and Avoid Tinkering
• 25 Possible Correlations and What They Can Tell You
• Aligning Analysis with Strategic Objectives, Action Plans, and Business Results
• Breakthrough Analyses at High Performance Companies

Analyzing the Entire Management System: The Organizational Assessment

• Institutionalizing Continuous, Systematic Improvement
• The Bottom-Line Benefits of Systematic Performance Improvement
• Options for Conducting a Baldrige Assessment
• The 10-Step Organizational Assessment Process
• Understanding the 3 Evaluation Dimensions
• Identifying and Acting Upon Areas for Improvement
• Sharing Best Practices with U.S. Baldrige Award Winners, State Award Winners, and Other Leading Companies

Taking the Next Steps

• A Realistic Appraisal of Quality in U.S. Companies
• Toward a Common Language for Quality and Performance
• The Pursuit of Performance Excellence