|
Benefit to
Implement Baldrige
Many organizations begin their
Baldrige journeys with training. Whether you plan to conduct a
self-assessment, or just learn what Baldrige is all about, our
training course can be customized to teach participants about
the Baldrige model and how they can apply it to improve your
organization's performance.
The following course outline
can be tailored to your specific needs. The training includes
video clips from and profiles of Baldrige Award winners,
interactive exercises that help relate the model to your
organization, and practical, proven steps to act on the
training. For more information, contact WEDNet Indonesia at
info@baldrigeindo.com
Getting Value from the Baldrige Model
Why Apply the Baldrige Model?
To establish how your organization can benefit
from learning and applying the Baldrige model which:
·
Teaches a sound, systematic, proven management model.
·
Focuses on customers/stakeholders.
·
Assesses the quality of the management system.
·
Demands data.
·
Provides feedback.
·
Encourages sharing.
·
Involves and motivates people.
·
Deliver results and creates value.
Introduction to the Criteria
Background
1. Origin of the
criteria for the Malcolm Baldrige National Quality Award,
first presented in 1988.
2. Changes
through continuous improvement since 1988.
3. Baldrige and
state award winners.
Criteria
1. Core values
·
Core values embedded in the criteria
·
The characteristics of a high-performing organization
·
Examples in the management systems of Baldrige Award winners
· How the core
values relate to your organization's vision/mission/purpose
2. Categories,
Items, and Areas to Address
·
Structure of the criteria
·
Systems perspective the criteria provide
·
How to interpret and respond to the criteria
3. Approach,
deployment, and results
·
Evaluation dimensions
·
How the dimensions impact researching and writing the
assessment
Preparing an Assessment
Overview of the Process
1. The process
depends on several factors including the size of the
organization, time constraints, number of people
involved, and other issues.
2. The process
has three primary goals:
·
To begin understanding and integrating the Baldrige management
mode
· To produce an accurate, documented assessment of the current
status of your management system
·
To identify, prioritize, and begin action on key areas for
improvement.
Steps in the Assessment Process
1. Establish who
will be involved.
2. Train the
participants.
3. Clarify
responsibilities.
4. Collect data
and information.
5. Begin to
identify areas for improvement.
6. Communicate
needs, ideas, and information.
7. Document the
assessment in a report.
8. Evaluate the
report.
9. Act on the
findings.
Using the Assessment to Improve
The Real Value of the Process
The purpose of a Baldrige assessment is to
better understand your organization's management system,
identify gaps, prioritize areas for improvement, develop
action plans, and implement improvements.
Identifying Gaps
1. How to
recognize gaps during the assessment process – and what to do
about them.
2. Developing
action plans: how to translate areas for improvement into
action plans that address those
areas of greatest importance and leverage.
Integrating the Baldrige Model
1. Strategies
for integrating the Baldrige model.
2. Best
practices of Baldrige leaders
Moving Toward the
Baldrige Model
1.
Strategies for integrating the
Baldrige model.
2.
Best
practices of Baldrige leaders
|
